Front End Team Leader (FT) - Giant Eagle - PGH South in Pittsburgh, Allegheny County, Pennsylvania

Jobs Pittsburgh, Allegheny County, Pennsylvania

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GIANT EAGLE

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About Us

Giant Eagle Inc., ranked 35th on Forbes Magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\$9.6 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 417 retail locations throughout western Pennsylvania, north central Ohio, northern West Virginia and Maryland.

Team Members who work for our flagship banner, Giant Eagle, are continually redefining and improving the supermarket shopping experience. We're creating a destination where customers find high-quality foods and convenience-oriented services, along with some pleasant and unexpected surprises as we try new things and roll out new ideas. You will be part of a growing team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs.

Position Summary

It is essential to model, understand and promote Giant Eagle safety processes and requirements according to the Health Department, HACCP, OSHA, along with Giant Eagle's policies and procedures. With these safe work practices and properly maintained equipment, we will protect Ourselves, our Team Members, Our Customers and our Banner. Be a Leader by representing the organization in a professional manner through appearance, language and behavior. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Lead Team Member training and development so the preparation, production and displaying of product shows "passion for food". Coach Team Members on a regular basis with timely feedback, identify opportunities for development and coach for success. Understand and exemplify the company's Service Standards by utilizing the Service Credos, the 4 Steps to Great Service and the 5 Steps to Great Service Recovery. Recognize and reward Team Members for going the extra mile and delivering great service. Empower and encourage Team Members to take appropriate steps to solve customer concerns to the customer's satisfaction. Analyze the Mystery Shop and Customer Satisfaction Scorecard results to identify areas where Team Members can be coached for success and coached for improvement.

Job Responsibilities

Oversee the entire operation of the Front End. Responsible for service levels at the registers, SCO's and service desk. Also, maintaining conditions in the parking lot, lobby and front end of the store.
Direct the customer flow to ensure service requirements are met.
Schedule Team Members through SMART track and delegate work assignments to the needs of the business and in accordance with the collective bargaining agreement (where applicable.)
Support all company sponsored programs and initiatives on the front end.
Effectively order and utilize supplies to maximize profitability.
Control department costs by monitoring and improving operations to increase profitability.
Manage inventories of front end racks: gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customers' needs and maximize profits.
Follow up, to be sure all 5S checklists are completed daily and weekly. (Cashier, Lot Attendant and Coordinator).
Oversee and evaluate training provided to Team Members to reduce turnover, promote efficiency and control labor costs.
Meets and exceeds all Key Performance Indicators to include: EXCEPTions, IPB, Q2, IPM, SCO%, SPLH, overtime and GEAC usage.
Audit cash controls according to established procedures to identify and prevent cash losses.
Maintain accurate department records to ensure documentation of activities is available.
Makes sure all government regulations are followed: alcohol, tobacco, WIC etc.
Perform other duties as assigned.
Responsible for budget development, expense control and/or revenue generation for a department.
Supervision of team members in one department

Education and Training Required

High school diploma or equivalent

Experience Required

Retail work experience or Store Leader recommendation

Experience Desired

Retail leadership or supervisory experience
Successful performance as a Peer Trainer or other similar role
Successful performance as an in-store champion (e.g., safety, service, wellness) or similar role
Demonstrated product knowledge relevant to department
Satisfactory performance and discipline record

Work Environment